Shipping & Returns
Draper Therapies uses the United States Postal Service (USPS) and United Parcel Service (UPS) for shipping packages worldwide. Customers may choose their preferred shipping method upon checkout. FOR LARGE OR OVERSIZED ITEMS, WE HIGHLY ENCOURAGE USING UPS.
All new orders placed Monday-Friday are shipped within two business days. Package time in transit will depend on where you are located and what shipping method has been selected. To determine the number of business days it takes to ship to your state, please refer to the above picture provided by UPS for a general guideline of ground shipments. All international orders will be shipped via USPS unless otherwise specified. Expedited orders will be shipped with UPS. If customer uses a PO Box, shipment will automatically go out via USPS as UPS cannot deliver to PO Boxes. Sales Tax: Massachusetts residents will be responsible for applicable sales taxes for all purchases.
Expedited shipping is available for all items currently in stock and desired method can be chosen upon checkout. Any expedited orders will be shipped via UPS. Prices are determined using the current UPS rates based on the weight of the order, all items are rounded up to the nearest pound. Orders placed will be shipped within 48 hours or order placement. If an ordered product is on back order, customer will be contacted with an approximate ship date. Delivery times do not include weekends or holidays. Saturday deliveries are available in some areas for an increased shipping charge with Next Day Air shipping only. For all expedited deliveries, UPS is responsible for delivering the package on time. Certain circumstances may arise where UPS is unable to deliver expedited packages on time due to inclement weather, remoteness of location, etc. All efforts will be made by Draper Therapies to ensure that packages arrive on time as ordered, but we cannot guarantee that UPS will always be able to guarantee an on time delivery.
International shipments are available for all items currently in stock and desired shipping method can be chosen upon checkout. To save on costs/duty taxes, USPS has shown to have the greatest savings for most customers. If customers prefer, another shipping method can be chosen. Orders placed by noon EST Monday - Friday will be shipped within two business days, pending proper credit card authorization. Shipping times will vary, but email tracking will be provided to each customer to ensure the whereabouts of their package. Customer will be responsible for any taxes or duty charges.
In the event that you are unhappy with your purchase, we will be happy to take the product back if the product(s) are in resale condition and within one year or the original ship date. Once the product is returned via a return label in which we will provide you with, we will evaluate the product and return the amount of your purchase to your credit card, we will not refund you any shipping paid. We ask that for a maximum refund, the product(s) be returned to us clean and in the packaging they came in. For any item that has been used and/or cannot be resold, we offer a 50% refund of the cost of the item. We realize that every individual will have a different reaction to the products and some reactions may not be seen right away. If the products fail to help you and/or your animals in the way you believe them to be beneficial, we will do what we can to at least leave you with a positive customer service experience.
We believe in making the very best products for you and your families (which include your horses, dogs and cats) to enjoy. We source all raw materials as close to home as possible, with 95% of all the materials used in our products coming directly from the USA. We also work with quality manufacturers in the United States which include, Draper Knitting Company (our parent company), Saratoga Horseworks, Deer Creek Fabrics, Fabri-Quilt, Achieve-02, Ocean First Divers, SOAR Pet Products and Ragged Mountain.
Since all of our products are created here, we can control the quality. If the products are not holding up to your standards, please let us know so that we can absolve the problem moving forward.
The Fine Print
All manufacturing defects are covered under a lifetime warranty of the products. We ask that with any other purchase, any items needing to be returned are done so within 90 days of purchase and are in clean resalable condition. Full refunds will be granted to products are returned to us clean, in a resalable condition and still in our current catalog of products. Draper Therapies will provide you with the return shipping label for your product.
If you have any questions or if there is anything we can do, please call us at (800) 808-7707 or email firstname.lastname@example.org. We are always happy to help you in any way that we can.
28 Draper Lane Canton, MA 02021
Customer Service Number 800-808-7707